Summit Plumbing Co LLC at South Lake Tahoe, South Lake Tahoe, California.

Set appointment 10 days in advance and then confirmed 2 days prior. Explained that I would be coming up for Christmas with the family. Drove up from Las Vegas and wanted to extend gas line for gas heater. Arrived in Lake Tahoe and waited for plumber to arrive between 9 -11, called at 1130 and they informed me that the plumber was running behind at their earlier job but they should be there within an hour and a half. Two hour go by and no call. I call one more time and they say the plumber is not finished yet, I ask if they can call and see what the ETA is and they state they do not want to bug him? I let them know again that I have no heat and have 3 little kids (6,4,3). They than tell me well they should still arrive before 5. Receive call and I informed that they will not be showing up and will not make it the following day on Friday.

Bottom line no communication, no follow through for set appointment and no disregard for customer service! They act as if they are doing you a favor when you were hiring them to perform a service! Worst ever!

Never had the opportunity to use their service but having to experience one of there drivers on the road I don't know if I would. Your employees could be more polite and courteous and allow other drivers to go by them or actually go the speed limit as posted! Coming up the 207 /Kingsbury on the way to Tahoe doing the speed limit ; 5 over give or take, It's a nice spring day with a few clouds. I come across an older gentleman employee driving a Summit Plumbing van going near 45 mph and less than that in the turns. (Milking the clock ) He has the nerve to roll his window down and stick his hand out indicating that he wants me to slow down?? Im like No! go the speed limit, using 4 and 5 hand gestures to tell him that is the speed, it doesn't hurt to go 5 over and NHP usually allows that. He rolls his window up shaking his head in disbelief and continues on. No other drivers caught up until the top of Tramway but this is ridiculous! Tell your drivers to more polite and courteous to others and either go the POSTED SPEED LIMIT or pull over and allow vehicles to pass. It's common courtesy!